Privacy Policy

1. Introduction

Hrustyaschaya-Manka ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book a cruise experience with us.

This policy applies to all information collected through our website hrustyaschaya-manka.com, our mobile applications, and any related services, sales, marketing, or events.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Travel dates, preferences, special requirements, group size
• Payment Information: Credit card details, billing address (processed securely through third-party providers)
• Travel Documentation: Passport information, visa details, medical information (where required)
• Communication: Records of correspondence, customer service interactions, feedback

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties such as travel agents, partner organizations, social media platforms, and public databases to verify information or enhance our services.

3. How We Use Your Information

3.1 Primary Uses

• Service Provision: Process bookings, provide cruise services, manage reservations
• Communication: Respond to inquiries, send booking confirmations, provide customer support
• Safety and Security: Ensure passenger safety, comply with maritime regulations, emergency contact
• Payment Processing: Process payments, manage billing, handle refunds

3.2 Secondary Uses

• Marketing: Send promotional materials, special offers, newsletters (with your consent)
• Service Improvement: Analyze usage patterns, improve website functionality, develop new services
• Legal Compliance: Comply with legal obligations, respond to legal requests, protect our rights
• Business Operations: Internal record keeping, quality assurance, staff training

3.3 Legal Basis for Processing

We process your personal information based on:

• Contract performance (to provide cruise services)
• Legitimate interests (business operations, safety, marketing)
• Legal obligations (maritime law, safety regulations)
• Consent (marketing communications, optional services)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist in our operations:

• Payment processors and financial institutions
• Travel and accommodation providers
• Transportation companies
• Insurance providers
• Marketing and communication platforms
• IT service providers and cloud storage

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Respond to claims or legal proceedings
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate notice and protection measures.

4.4 No Sale of Personal Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data centers
• Access controls and authentication systems
• Regular security audits and assessments
• Staff training on data protection
• Incident response procedures

5.2 Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business continuity and record keeping

5.3 International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions and standard contractual clauses.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use several types of cookies and similar technologies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through:

• Our cookie preference center
• Browser settings and controls
• Third-party opt-out tools
• Industry preference management tools

6.3 Third-Party Analytics

We use third-party analytics services to understand website usage and improve our services. These services may collect information about your online activities across different websites.

7. Your Privacy Rights

7.1 Access and Control Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

7.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking unsubscribe links in emails
• Updating your communication preferences
• Contacting us directly
• Using our preference management tools

7.3 Exercising Your Rights

To exercise your privacy rights, contact us using the information provided in Section 8. We will respond to your request within 30 days and may require verification of your identity.

8. Contact Information

8.1 Privacy Officer

For questions about this Privacy Policy or to exercise your privacy rights, contact our Privacy Officer:

8.2 Regulatory Authorities

If you have concerns about our privacy practices, you may also contact:

• Office of the Australian Information Commissioner (OAIC)
  Website: oaic.gov.au
  Phone: 1300 363 992

8.3 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.